Health Professionals believes that the fundamental relationship within healthcare is between the patient and their doctor. The service extends the reach of this care and we will collaborate to actively engage local doctor involvement in the program. To ensure the success of our approach worldwide we have already had successful meetings with various Australian medical bodies, the government, the Privacy Commissioner and other relevant groups who all see the validity of our work within the Australian context.
To help us to fully localise the service, Healthcare system is also build an Australian Medical Advisory Council to help incorporate the medical community into our quality assurance programs. Through the Medical Advisory Council, top doctors and recognised practice area experts from the leading hospitals, group practices and Universities will be asked to review and update the clinical best practices and evidence-based protocols utilised in our tailor made and world class systems.
Through employ Provider Service Managers (PSM) to work in the local community and with physicians who care for individuals in Healthcare programs. PSMs will make regular visits to the physician practices and to all other relevant local medical providers to review the progress of disease management program participants, promote the value of the service to individuals, and collaborate on supporting the provider’s patients who are enrolled with the system. Through these efforts, we ensure regular contact is maintained with treating physicians and we ensure reporting is available to provide focus for this activity.
Individuals enrolled in our disease management program will each have a personalised care action plan. These care action plans are driven by unique patient requirements and follow the patient throughout the course of their participation in the program. The patient’s General Practitioner and primary care team as well as other health, social and preventative care services will be embedded in our system as resources in an effective and systematic approach to the care management of individuals with a chronic condition. Next appointment dates with providers are captured and member phone calls are scheduled accordingly.
In addition, for “Supported Self Care” approach to work effectively, a high degree of localisation is needed such that our specially trained nurses and health coaches working over the telephone and all relevant written communications can emphasise local best practice, initiatives, help groups, resources etc. I believe this is an important component in helping individuals best manage their on-going care. The well designed system will be embedded with local and relevant patient resources pertinent to the geographic spread of any members and we will work together with you to maximise this information.
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